1. General policy
Because current support is a voluntary one-time payment and does not purchase a digital product, subscription tier, creator listing, ranking placement, or service contract, completed support payments are generally final.
This does not limit rights or remedies that cannot be excluded under applicable law.
2. Payment mistakes
If you believe a payment was duplicated, submitted with an unintended amount, made without authorization, or affected by a technical error, use the Contact page as soon as reasonably possible. Include the payment date, amount, and a non-sensitive receipt or payment reference if available.
3. Review of requests
Refund requests are reviewed against the available payment record and the circumstances described in the request. A request is not automatically approved merely because support is voluntary. Where a refund is approved, it will be returned through the original payment method or the payment processor's supported refund path.
4. Processing time
After an approved refund is initiated, the time until funds appear can depend on Stripe, the card network, the payment method, and the financial institution. ViewLoom does not promise a specific bank-posting time.
5. Charge disputes and unauthorized payments
If you believe a card or payment method was used without authorization, contact your card issuer or financial institution promptly in addition to contacting ViewLoom when appropriate.
6. No recurring cancellation flow
The public Support page currently describes the ViewLoom support payment as one-time. ViewLoom does not currently present a recurring subscription cancellation flow on this site.
7. Contact
Use the Contact page for refund-related questions. Review the Commercial Disclosure for the current public support-flow transaction information.